In The Zone: Keeping hope alive through shaky times
Keywords:canterbury earthquakes, christchurch earthquakes, disaster, recovery, organisation management, community needs,
AbstractSocial service organisations exist to provide help and support when life is difficult. Maintaining this through the crisis and long recovery from significant natural disasters requires purpose, resources and care full attention to staff. Presbyterian Support Upper South Island (PSUSI) had a pre-earthquake focus on activity that supported community connectedness. The need for this type of work has become more pronounced during the two years since the September 2010 earthquakes. This article explores from a management perspective what it has taken to keep the organisation running and the challenges of flexing from core activities through the ever changing and shaky reality known as the new normal. The way the value dimensions of the organisation have been tested is canvassed as is the way they have provided an enduring capability platform. A conceptual model encompassing community needs during the quakes and for the future is developed.
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